Executive Director

Title:  Executive Director

Reports to: The Board of Directors

The Executive Director is responsible for the overall operations of the Belknap House (BH) Family Homeless Shelter in accordance with the vision, mission statement, established policies, and as directed by the Board of Directors (BoD). The Executive Director works with the BoD and its committees to establish strategic focus, priorities, and general scope of programs and support BH will deliver to residents.

The Executive Director leads the organization’s fundraising and is proactive in obtaining donations and grants. The Executive Director is also responsible for community relations and outreach, developing strong collaborative relationships with businesses, foundations, governmental officials, other nonprofits and supporters in Belknap County and the state of New Hampshire.
 

The Executive Director provides oversight of both shelter operations and leadership in HR development, program management, administrative management, and financial management.

Qualifications:

• Alignment, experience, and passion for the vision and mission of BH.
• Understands the issues related to homelessness, poverty, and financial insecurity.
• Degree in Social Work or equivalent work experience.
• Fundraising and public relations
• Successful experience in grant writing and building donor support.
• Proven ability to raise over $400,000 in yearly revenue for an organization.
• Able to communicate effectively and to market BH to state media and the local community with a variety of methods (website, social media, newspapers, radio/TV, etc.).
• Excellent leadership and program management skills
• History of successful oversight of shelter operations and staff.
• Experience working with BoDs.
• Supervisory and personnel management experience. Shows effective use of rewards and conflict resolution.
• Ability to operate with minimal supervision with initiative and discretion.
• Efficient with computers and office management software programs.
• Demonstrated skills related to operations of a family homeless shelter,
• At least 4 years employment with a social service or a nonprofit agency.
• Knowledge of county, state, and federal homeless support programs and organizations.
• Capable of developing and conducting resident training sessions and shelter events.
• Financial and administrative management skills.
• Ability to set up budgets and track expenses.
• Experienced with Quickbooks.

• Ability to prioritize and handle multiple projects simultaneously to meet deadlines.

  
  Responsibilities:

• Implement the vision and mission of Belknap House (BH).
• Provides leadership and operations management in keeping BH as an effective, high quality countywide, family homeless shelter by fulfilling the vision and mission.
• Keep the Board of Directors (BoD) fully informed on conditions, opportunities, issues, and challenges for BH and the environment in which it operates.
• Provides monthly reports to the BoD and attends all board meetings.
• Serves as a member on BoD committees as the need arises.
• Works collaboratively with board members and committees, to provide operating resources and support to residents of BH.
• Develop and execute a yearly plan that supports the goals in the BH strategic plan.
• Work as a team with the President, Treasurer, BoD, volunteers, committees, and staff to implement the vision and mission and successfully accomplish all responsibilities.

Fundraising & Development:

• Develops and executes an annual fundraising plan to address operating expenses and financial obligations of BH.
• Conducts comprehensive research on grant opportunities, submits proposals, and produces required reporting to funding sources.
• Proactive in follow-up of all opportunities.
• Manage grant compliance.
• Secure financial support from individuals, foundations, and corporations.
• Documents all donor contacts in Little Green Light informed
• Expands the donor base
• Develops and Implements an Annual Campaign Plan.
• Develop and maintain corporate and business relationships.

Public relations and community outreach

• Manage public relations and community outreach to bolster fundraising efforts.
• Enact a communication strategy to enhance BH presence as a community leader using newspaper articles, radio/television interviews, social media, the BH website, newsletter, and the annual report.
• Serve as lead spokesman and speaker for BH and assure that the organization’s mission is properly presented to the public.
• Develop effective and ongoing relationships with the local and state media.
• Develop relationships with other associations, organizations, local agencies and persons pertinent to BH, coordinate activities and co-sponsor events.

Public relations and community outreach

• Manage public relations and community outreach to bolster fundraising efforts.
• Enact a communication strategy to enhance BH presence as a community leader using newspaper articles, radio/television interviews, social media, the BH website, newsletter, and the annual report.
• Serve as lead spokesman and speaker for BH and assure that the organization’s mission is properly presented to the public.
• Develop effective and ongoing relationships with the local and state media.
• Develop relationships with other associations, organizations, local agencies and persons pertinent to BH, coordinate activities and co-sponsor events.

Manage Human Resources

• Provide leadership and support to the staff, and volunteers for individual and team development.
• Be proactive in recognition of staff success and in addressing staff concerns.
• Ensure all staff and volunteer positions have job descriptions, goals and objectives for the year, and receive annual reviews.
• Provide relevant professional development opportunities for staff.
• Recruit and hire new staff coordinating with the BoD and the Program Shelter Manager.
• Recommend salaries, hourly rates, and bonuses for staff

Manage Operations, Facilities, and Administration

• Provide effective management to assure the organization stays healthy, effective, and operates within approved plans and budgets.
• Promote nonprofit management best practices and carry-out the policies, procedures and programs for daily operations set by the BoD.
• Ensure adherence to organization, state, and federal policies overseeing compliance with any external organizations.
• Ensure all procedures are effectively documented and followed
• Oversee, evaluate, and enhance the organization’s operation systems and administrative support for its programs.
• As needed, develop contacts with outside vendors, professional organizations required for daily operations.
• Coordinate with organization’s IT consultant to supervise the technology operations and information systems for BH.
• In conjunction with the Program Shelter Manager and the Facilities Committee, ensure the organization facilities are maintained and kept in the best possible condition.

Management of Family Resident Programs

• Oversee the development and coordination of resident programs including events conferences, workshops, publications, website, and endorsed service provider relationships.
• Develop policies, procedures, success criteria, and metrics for all program processes.
• Ensure program quality and consistency with organizational goals through ongoing evaluation of all programs and services to determine effectiveness and participant and member satisfaction

Manages Finances

• Create and recommend annual yearly budgets to the BoD for approval.
• Direct, monitor, and report, monthly financial expenditure and income through disciplined procedures.
• Ensure credit card, petty cash, Paypal, and Venmo transactions are reported accurately and properly.
• Support the use of QuickBooks financial system.
• Ensure all donations are promptly deposited and tracked
• Ensure all bills are paid on-time
• Ensure all expenses are recorded, monitored, and tracked