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Sr. Vice President/Chief Operating Officer

Riverbend Community Mental Health

Founded in 1963, Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services in central New Hampshire. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; and community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery.

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking a full-time Senior VP/Chief Operating Officer.  The position reports to the President/Chief Executive Officer.
As the Sr. Vice President/Chief Operating Officer, you will be responsible for administratively overseeing operations throughout Riverbend’s programs and facilities.  The Sr. VP/COO provides the leadership and support required to maintain current programs and to develop new programming and systems.  The Sr. VP/COO will also evaluate workflows and resources agency-wide and lead improvement efforts to better meet the agency mission.


 ·         A Master’s or Doctoral degree in a relevant field (a minimum of 10 years of progressively responsible human services management/supervisory experience may be substituted for a degree) is required.
·         Current NH license or ability to be licensed as a mental health provider by the NH Board of Mental Health Practice preferred.
·         A minimum of 3 years’ management experience in community mental healthcare is required.
·         Managed care experience in both public and private sector, including exposure to integrated systems of care, capitation arrangements, and managed competition is desired. 
·         Experience working with state and federal systems is necessary.
·         Project Management experience preferred.
·         Experience with electronic medical records and IT systems preferred.

  • Responsible for all administrative aspects within service programs including budget development and management, program planning, working with the Community Affairs Office to develop revenue streams, reporting to funders, and resource deployment.
  • Works with program management to insure adequate staff resources by promoting a work environment in which staff are supported, offered rich career development opportunities, and held accountable for performance.
  • Develop, monitor, and oversee Riverbend facilities, in conjunction with the Chief Financial Officer, to provide adequate, safe space for clients and staff.
  • Work with Chief Financial Officer to develop and oversee a strategic plan for Riverbend facilities.
  • Develop, monitor, and oversee Riverbend technology to provide efficient service delivery, documentation, and revenue generation.
  • Maintain agency credibility in the community through strong working relationships with other area agencies, working with development and public relations staff to feature positive agency profile, and preparing reports to monitor efficiency and effectiveness of services for internal and external stakeholders.
  • Oversee creation of policies and procedures for existing/future services.
  • Establish and maintain relationships with insurers and managed care companies as needed.
  • Attend agency, community and State meetings to represent Riverbend.
  • Update and maintain professional knowledge and skills by attending relevant workshops and trainings, actively reviewing professional literature and seeking ongoing supervision and peer discussion.
  • Work with the Bureau of Behavioral Health to implement Bureau directives and programming to meet Bureau expectations.
  • Communicate agency values to staff and provide positive leadership to help staff view change as an opportunity.
  • Engage in strategic and tactical planning to identify and maximize opportunities to meet community need.
  • Maintain positive working relationships with colleagues, direct reports, and others within Riverbend and in the community.
  • Act, along with CFO, as CEO in his/her absence.
  • Work effectively with other members of senior management and share in coverage of management and clinical responsibilities.
Job Location:


Date Added: September 7, 2017

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