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Troop Support Specialist

Girl Scouts of the Green and White Mountains

We serve more than 8,780 girls throughout New Hampshire and Vermont. With the guidance of more than 3,132 dedicated and trained volunteers, girls discover the fun, friendship, and power of girls together. Through hundreds of programs offered each year, girls develop their leadership potential through activities that enable them to discover their values, skills and the world; connect with others in a multicultural environment; and take action to make a difference in the world.

The Girl Scout Mission Statement

"Girl Scouting builds girls of courage, confidence, and character, who make the world a better place."

Is one of 112 councils chartered by Girl Scouts of the USA, the world’s leading organization dedicated solely to girls, where, in an accepting and nurturing environment, girls build character and skills for success. In partnership with caring adults, girls develop qualities to serve them all their lives: strong values, social conscience, and conviction about their potential and self-worth.

Our Vision

Girl Scouts of the Green and White Mountains is recognized throughout New Hampshire and Vermont as a leading expert on girls. Our innovative leadership programs help girls discover, connect and take action as they develop strong values, a social conscience, and a deep sense of self and their potential.

Our Structure

Membership is open to all girls 5-17 who subscribe to the Girl Scout Promise and Law. We are part of a worldwide family of 10 million girls and adults in 145 countries. Girl Scouting was founded in 1912 by Juliette Gordon Low.

  • Adult members volunteer as troop leaders, community administrators, organizers, public relations coordinators, adult learning facilitators, board members, and specialists in child development, adult and outdoor education, and administration.

  • Our annual budget of just over $5 million is supported by gifts from individuals and corporations, grants from foundations, investements, program fees, and the annual Girl Scout Cookie sale.


The Troop Support Specialist provides customer care and support to help volunteers organize Girl Scouting opportunities for girls in Troops and ensures effective delivery of the Girl Scout leadership experience to support retention of adult volunteers and girl members in grades K-12. This position works collaboratively and cross-functionally with other operational areas to support the Council’s mission, goals, and strategic priorities.

Requirements:
  • Bachelor’s degree or 2 years’ experience in business administration, social services, or non-profit administration.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Belief in the mission of GSGWM, persistence, and the ability to listen. 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Self-management and Confidence
  • Active Listening
  • Excellent Oral and Written Communication
  • Interpersonal Relationship Building
  • Customer Service Focus
  • Organization, Detail Oriented
  • Goal Driven

WORK SCHEDULE/CONDITIONS:

Position is Regular full-time schedule.  Basic hours will be established within the guidelines of Monday through Friday from 8:00 a.m. to 5:00 p.m. time frame. Hours are flexible and some evening or weekend hours may be required, with notice, during peak recruitment seasons. Will require flexible scheduling of work and travel time to accommodate district/Council-wide staff meetings and trainings.

Position does provide the ability to offer a telecommuting option during times throughout the year. This would be negotiated/decided between the employee and supervisor as needed. 

  • Normal office environment, telecommuting opportunities
  • Able to sit upright and view computer screen for several hours at a time
  • Ability to lift 35lbs
  • Occasional travel within two-state jurisdiction (New Hampshire and Vermont)
  • Occasional evening and weekend work commitments
  • Travel for professional development training

EQUIPMENT/SOFTWARE USED:

  • General Office Equipment
  • Microsoft Office Suite
  • Salesforce Customer Relationship Management System
  • Council Enterprise System 
Responsibilities:
  • Provides leadership and support to adult volunteers working with girls in troops across all age levels.
  • Mentors and assists volunteers to ensure delivery of high quality consistent troop programming that adds to a girl’s experience and increases girl and adult volunteer retention.
  • Helps develop all phases of the Troop Support strategy from development to delivery; ensures strategies are consistent with the philosophy and mission of Girl Scouts and comply with all Council’s policies.
  • Works with cross-functional teams to develop innovative techniques to ensure the on-going effective delivery of the recruitment and placement strategies within Mission Delivery.
  • Works in partnership with program staff to promote programming relevant to Troop interests and goals including, but not limited to: STEM (Science, Technology, Engineering, and Math), Entrepreneurship, Outdoor Programs and Camp.
  • Works with Marketing and members of the Mission Delivery team to create communications that will be customized and emailed to leaders to meet the needs of troop leaders and volunteers.
  • Collaborates within the Mission Delivery team on the development of reference materials, standard operating procedures, and training.
  • Utilizes the Council’s member relationship management system to manage, support, and track interactions with volunteers in a timely and accurate manner.
  • Prepares a variety of status reports including; activity, follow-up, and adherence to goals.
  • Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  • Promotes and assists with Council wide programs, activities, public relations and fund development endeavors.
  • Performs other duties as assigned.
How to Apply:

Learn more about our amazing benefits and apply online at http://www.girlscoutsgwm.org/en/our-council/employment.html

or 

Send your cover letter, with salary requirements, and resume directly to our HR talent scouts at employment@girlscoutsgwm.org

Job Location:

Bedford

Date Added: August 30, 2017

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